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For over 115 years, Phoenix Water has served the Phoenix community's water and wastewater needs. Today, our water systems provide clean, reliable drinking water to 1.7 million customers and treat wastewater for 2.5 million residents every day.
Recent Highlights
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Phoenix Secures $179 Million in Federal Funds for North Gateway Advanced Water Purification Facility | City of Phoenix
On Friday, U.S. Representative Greg Stanton and Phoenix Mayor Kate Gallego announced $179 million in federal funding from the Bureau of Reclamation to support the design and construction of the City’s North Gateway Advanced Water Purification Facility.
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Artist Bobby Zokaites Wins 2025 US Water Prize for Phoenix Project | City of Phoenix
The US Water Alliance has awarded Bobby Zokaites the 2025 US Water Prize for Outstanding Artist, recognizing his nationally acclaimed work A Time Machine Called Tinaja.
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Phoenix Water Launches Rotational Engineer Apprenticeship Program | City of Phoenix
The City of Phoenix Water Services Department is piloting its first-ever engineering apprenticeship program to help attract the next generation of water industry leaders.
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Frequently Asked Questions
General Information
Phoenix Water Services provides drinking water, wastewater treatment, and stormwater management to the City of Phoenix and surrounding areas.
For general inquiries, you can contact Phoenix Water Customer Service at (602) 262-6251 or email us at watersmart@phoenix.gov.
Service Areas
You can use our interactive service area map to check if your address falls within the Phoenix Water service boundaries.
The boundaries for water and wastewater services differ due to the specific infrastructure and treatment facilities required for each service. Our maps provide a clear delineation of these areas.
Water Conservation
Some easy ways to conserve water include fixing leaks, using water-efficient appliances, taking shorter showers, and watering your garden during cooler parts of the day. For more tips, visit our Water Conservation Tips page.
Yes, you can use our Water Use Calculator to estimate your water usage and find ways to reduce it.
Billing and Rates
Water rates are determined based on the cost of providing water services, including infrastructure maintenance, water treatment, and delivery. You can learn more about how rates are set on our infrastructure investments page.
Your water bill includes charges for water usage, wastewater services, stormwater management, and any applicable taxes or fees. Detailed explanations of these charges are available on our Understanding Your Bill page.
Current Project and Updates
You can view current and upcoming construction projects on our Project Map page. For specific project updates, you can also visit the Major Projects section.
Contact information for specific projects is available on the project detail pages on our website. You can also email waterworks@phoenix.gov for general project inquiries.
Commitment to Service
Phoenix Water is committed to providing safe, reliable, and high-quality water services. We invest in infrastructure, use advanced treatment processes, and follow stringent quality standards to ensure the best service for our customers.
Phoenix Water focuses on sustainable practices, including water reuse, conservation programs, and investments in modern infrastructure to secure a reliable water supply for the future. Learn more on our news page.
Additional Resources
Visit our Education and Outreach page for resources, including conservation tips, educational programs, and community outreach initiatives.
You can get involved by participating in our Water Wranglers program, attending public meetings, and following us on social media for updates and volunteer opportunities.
Phoenix Water is committed to providing reliable, high-quality and affordable service to protect and enhance community health and meet the future needs of the City of Phoenix.