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For over 115 years, Phoenix Water has served the Phoenix community's water and wastewater needs. Today, our water systems provide clean, reliable drinking water to 1.7 million customers and treat wastewater for 2.5 million residents every day.
Recent Highlights
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Phoenix Prepared as Federal Framework Outlines Potential Cuts to Arizona’s Colorado River Supply
The U.S. Bureau of Reclamation has released its proposed plan to deal with water shortages on the Colorado River, which suggests major cuts to Lower Basin states including Arizona. Although the City has deep concerns about the federal process and preferred framework, it is prepared to manage the potential impacts.
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Phoenix Expands Smart Leak Detection Program at City Housing Community to Advance Water Conservation Efforts
The City of Phoenix joined community, nonprofit, and private-sector partners to launch a new toilet leak detection initiative at Fillmore Gardens, a City-operated affordable housing community, aimed at reducing water waste, improving maintenance response times, and supporting long-term water sustainability goals.
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Phoenix City Council Receives Update on Water Resources, Drought Preparedness and Long-Term Water Security
Phoenix water comes from a diverse mix of sources, including the Salt and Verde rivers, the Colorado River and groundwater. This diversified portfolio, combined with decades of planning and investment, has positioned the City to respond to changing conditions and maintain reliable service.
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Frequently Asked Questions
General Information
Phoenix Water Services provides drinking water, wastewater treatment, and stormwater management to the City of Phoenix and surrounding areas.
For general inquiries, you can contact Phoenix Water Customer Service at (602) 262-6251 or email us at watersmart@phoenix.gov.
Service Areas
You can use our interactive service area map to check if your address falls within the Phoenix Water service boundaries.
The boundaries for water and wastewater services differ due to the specific infrastructure and treatment facilities required for each service. Our maps provide a clear delineation of these areas.
Water Conservation
Some easy ways to conserve water include fixing leaks, using water-efficient appliances, taking shorter showers, and watering your garden during cooler parts of the day. For more tips, visit our Water Conservation Tips page.
Yes, you can use our Water Use Calculator to estimate your water usage and find ways to reduce it.
Billing and Rates
Water rates are determined based on the cost of providing water services, including infrastructure maintenance, water treatment, and delivery. You can learn more about how rates are set on our infrastructure investments page.
Your water bill includes charges for water usage, wastewater services, stormwater management, and any applicable taxes or fees. Detailed explanations of these charges are available on our Understanding Your Bill page.
Current Project and Updates
You can view current and upcoming construction projects on our Project Map page. For specific project updates, you can also visit the Major Projects section.
Contact information for specific projects is available on the project detail pages on our website. You can also email waterworks@phoenix.gov for general project inquiries.
Commitment to Service
Phoenix Water is committed to providing safe, reliable, and high-quality water services. We invest in infrastructure, use advanced treatment processes, and follow stringent quality standards to ensure the best service for our customers.
Phoenix Water focuses on sustainable practices, including water reuse, conservation programs, and investments in modern infrastructure to secure a reliable water supply for the future. Learn more on our news page.
Additional Resources
Visit our Education and Outreach page for resources, including conservation tips, educational programs, and community outreach initiatives.
You can get involved by participating in our Water Wranglers program, attending public meetings, and following us on social media for updates and volunteer opportunities.
Phoenix Water is committed to providing reliable, high-quality and affordable service to protect and enhance community health and meet the future needs of the City of Phoenix.